Current Delivery Status Impacted by COVID-19

Please do understand that in this pandemic situation, the circumstances have been changing frequently. There is a possibility

 that the delivery time of your order might be delayed. It is very difficult to give a guarantee on whether your order will arrive

on time or not as circumstances in certain countries could change at anytime. Please do understand this before placing an order.

 

The post office is no longer able to operate at the same capacity as they had before the pandemic which results in delays.

The estimate delivery time is just a general guideline, for some countries that are not affected much by this, orders could

arrive within that period. However, for some other countries, it could take significantly longer than this period up to one month or a few months. We hope for

your understanding. We have been trying our best to provide service in this pandemic situation. However, we hope you could understand that it is simply just

a logistics issue and we do not have control over this.

 

Please read information about the current delivery situation impacted by COVID-19

 

Countries that might experience major delays:

• New Zealand
• Spain
• Italy
• Netherlands

 

* Tracking service for packages to Canada is temporarily suspended by Canada Post at the moment. Packages will be sent with the same premium shipping method but without tracking service.

 

 

Introduction of Courier Shipping for United States,  United Kingdom, France, Germany and Finland. Updated 12 October 2022.

From 12 October 2022, Courier Shipping has been introduced for United States,  United Kingdom, Canada, France, Germany and Finland. This shipping method should take 2-4 business days to arrive and it comes with tracking service and insurance of up to $300 USD.

We have introduced this as a faster replacement for the currently unavailable premium shipping for these countries due to the impact of COVID-19. As Premium Shipping is currently not available for these countries, orders to these countries are not eligible for free shipping at the moment.

 

Resumption of Premium Shipping and Express Shipping to Australia. Updated 29 July 2022.

Premium shipping and Express shipping for Australia have been resumed from 29 July 2022.

 

Suspension of Premium Shipping and Express Shipping to United Kingdom, Germany, France, Belgium and Finland as a result of the Russia-Ukraine war situation. Updated 13 June 2022.

Updated 19 May 2022. Airmail for Belgium has been resumed and Premium shipping and Express shipping are available.

On 8 March 2022, Japan Post has announced that they have temporarily suspended airmail and express shipping to a number of countries in Europe including United Kingdom, Germany, France, Belgium and Finland as a result of the Russia-Ukraine war. Since the pandemic has happened, the number of flights has been reduced to a much lower level than the pre-pandemic period. However, this recent situation has further reduced this number and as a result Japan Post is unable to ship packages to these countries by air temporarily. As of this moment, we are unable to provide premium shipping and express shipping to United Kingdom, Germany, France, Belgium and Finland.

We are able to ship your order by sea. This method may take some time. As airmail has been recently suspended, this will probably increase the volume of packages shipped by sea. We have been told that packages to Europe could take from 2 months to 3 months during this current situation. This shipping method will come with a tracking number and insurance. However, the given delivery time is only an estimate and it could depend on the situation.

We kindly ask customers to have an understanding of this before placing an order to these countries with us.

Regarding the resumption of premium shipping and express shipping, once the delivery service resumes, we should be able to offer these shipping methods as soon as possible. We are unable to tell you when this service will resume. However, we have been told by Japan Post that as this change was affected by the recent war in Russia and Ukraine, so the shipping situation may depend on that situation.

 

 

Introduction of Surface Mail for United States, Australia, United Kingdom, France and Germany. Updated 15 June 2022.

From 15 June 2022, Surface Mail will be available for United States, Australia, United Kingdom, France and Germany. This shipping method should take 2-3 months to arrive and it comes with a tracking number and is insured. 

Due to the current shipping situation, premium shipping to these countries is current not available. Which is why we introduce this shipping method, even though the delivery time may take longer, it is the only shipping method that is still available for Australia, United Kingdom, France and Germany without restrictions on the products that can be sent.

 

 

Introduction of Courier Shipping for Australia. Updated 1 April 2022.

From 1 April 2022, a new courier shipping method for Australia will be available. This shipping generally should arrive within 6-9 business days. The package should be handled and delivered by UPS after arriving in Australia.

However, as this method has different procedure and regulations from other shipping methods, the shipping rates will depend on the weight and there are some restrictions regarding the items that can be sent. We ask customer to confirm and have an understanding of this before placing an order with us.

Items that cannot be sent by this courier shipping method.

- Products containing Alcohol (This includes most sunscreens and some face masks)

- Supplements

- Food and Drinks

- Medical Equipment (Such as condoms)

If your order contains any of the prohibited items, we may have to ship the order without them or cancel the order entirely.

 

 

Resumption of Delivery Service to United States

*** Updated 26/10/2021

Premium Shipping (Currently Unavailable for United States)

Premium shipping method has been resumed for United States. However, tracking service is temporarily suspended at the moment for premium shipping method. Packages will be sent with the same premium shipping method but without tracking service.

For all customers who choose this shipping method, please have an understanding that the shipping situation and delivery time has not resumed back to the usual state yet and change depending on the circumstances. The delivery time of 6-9 business days from shipment is only an estimate timeline given by the post office. There is a possibility of delays from a month to a few months depending on the circumstances. Please have a clear understanding of this before placing an order. We will not be able to support you in the case that the package is still on the way due to delay.

 

This is subject to change at anytime without notice.

 

Delivery service to United States has been resumed. The available shipping method is EMS. The shipping fee will depend on the total weight of your order.

You can find more information about shipping to United States on this page

 

 

 

Free Shipping

We offer free premium shipping for orders over $65 USD ($35 USD for Orders to Asia). This shipping method generally takes around 6-9 business days to arrive and comes with a tracking number.

 

 

 

 

Standard Shipping generally takes around 2-4 weeks to arrive depending on the circumstances and your location. 

In some rare cases, it could take up to 6-8 weeks when for example, your order is being checked by customs or some delays due to

holidays and natural disasters.

Standard shipping does not come with a tracking number and is not insured.

*Standard Shipping is temporarily suspended due to COVID-19.

 

Premium Shipping generally takes 6-9 business days to arrive. It comes with tracking service and insurance of up to $80 USD.

*Premium Shipping is temporarily suspended for certain countries due to COVID-19 including United States, Canada, United Kingdom, Germany and France)

 

Express Shipping generally takes around 3-5 business days to arrive. It comes with tracking service and insurance of up to $200 USD.

 

Courier Shipping generally takes around 2-4 business days to arrive. It comes with tracking service and insurance of up to $300 USD.

*Courier Shipping was introduced on 12 October 2022 and currently available for certain countries including United States, Canada, United Kingdom, Germany and France.

 

*Please understand that the given delivery time is only an estimate and could vary depending on the situation and destination country.

We are unable to reimburse for any of the shipping fee in the case of delays.

 

 

 

List of countries available for Standard shipping 

 

 

 

Regarding International Shipping Process and Tracking Service

If your order is available for tracking service, once the order has been shipped, a shipping confirmation email including a tracking number will be sent to you.

Once the package arrives in your country and passed through customs, the package should be handled and delivered to you by the post office in your country. You should be able to use the same tracking status to check the status in more detail on their website.

 

For example,

United States - USPS

United Kingdom - Royal Mail

Germany - DHL

France - La Poste

Spain - Correos

Portugal - CTT

Netherlands - PostNL

Belgium - Bpost

 

In addition, they should be the first point of contact regarding inquiries about your package status.

 

Please understand that customers are responsible in taking any necessary actions needed on their side in order to retrieve the package.

In some cases, eg. when there was a delivery attempt when you were absent,  custom fee to pay or further necessary documentation. The post office could leave a notice for you to pick up the package at the post office or pay a customs fee. Depending on the relevant authority, they might contact you by telephone as well. 

The package is generally kept for a period of time. If the receiver does not retrieve the package within that period, the package could be processed and returned to us. Which is why we strongly suggest customers to look for any notice or contact from either the post office or customs and check the tracking status once the package arrives in your country. We will not be able to process refunds for orders that have arrived at the destination country but were not retrieve within the allowable period of time.

 

Regarding Customs and Import Taxes

As international purchases made through our store are considered personal imports, customers are fully responsible for any imposed import tax and return shipping fees on prohibited items.

Please confirm in advance the import laws of you country and take responsibility for your imported products.

 

In accordance with company regulations, we do not accept returns or issue refunds due to unpayable customs charges. Before placing an order, please confirm if import taxes are necessary at the shipping destination.

 

Regarding Customs Declaration

According to the import regulations we have to follow, we are unable to underwrite the value of your order. Please, have a full understanding of this before placing an order. Any requests regarding underwriting the value of your order will not be accepted. Customs also regular check the value of packages and confirm this with the invoice before the package can be successfully passed through customs which is why an accurate declaration is necessary.

 

 

Cancellations

In the case that customers would like to cancel their order, please contact us as soon as possible. We will confirm of the possibility of cancellation and process it if possible. Please understand that if your order has already been processed and dispatched, a cancellation is not possible. In the case that the order has been processed but not dispatched yet, a cancellation fee of 10% will incur.