[Important] Regarding the Current Delivery Situation Due to Corona Virus Resumption of Delivery to Certain Countries in Europe Updated 22/12/2020
Please do understand that in this pandemic situation, the circumstances have been changing frequently. There is a possibility the the delivery time of your order might be delayed. It is very difficult to give a guarantee on whether your order will be arrived on time on not as circumstances in certain countries could change at anytime. Please do understand this before placing an order.
The post office is no longer able to operate at the same capacity as they had before the pandemic which results in delays. The estimate delivery time is just a general guideline, for some countries that are not affected much by this, orders could arrive within that period. However, for some other countries, it could take significantly longer than this period. We hope for your understanding. We have been trying our best to provide service in this pandemic situation. However, it is simply just an logistics issue and it is out of our control.
Countries that might experience some delays:
- New Zealand
* Tracking service for packages to Canada is temporarily suspended by Canada Post at the moment. Packages will be sent with the same premium shipping method but without tracking service.
*** Updated 14/07/202
We will resume delivery to these countries from 14 July 2020 as the post office is now able to ship to these countries.
- Bosnia & Herzgovina
- New Zealand
You should be able to checkout with these countries as your shipping address now.
Unfortunately, delivery to the United States is still not available at the moment.
We hope for your understanding and would appreciate your patience.
We hope you are doing well in the current situation.
With the worldwide spread of the Corona virus, measures such as suspension of international mail have been taken in each country and region, and the number of aircraft arriving and departing from Japan has been significantly reduced.
As a result, unfortunately delivery to some countries will be temporary suspended for the time being (From 1st April). Some of the countries affected include Italy, Spain, Switzerland, Norway, Denmark, Sweden, Poland, Portugal, Belgium, Ireland, New Zealand Russia, India, Indonesia, United Arab Emirates and Brazil.
* Updated 10/04/2020 Included Australia, Sweden, Denmark and Norway.
** Updated 28/04/2020 Included United States
However, delivery to United Kingdom, Canada, Germany, France, Netherlands, Hong Kong, Singapore, Philippines, Thailand and so on still operates as usual. Customers from the countries affected by this will no longer be able to checkout. Even though service still operates to these countries, there is a possibility some countries might be added to the list of countries that have been temporarily suspended.
There might a slight delay with the orders that have been recently dispatched. We hope for your understanding and would appreciate your patience. With the orders that are currently processing, we will do our best to dispatch these orders as soon as possible but there might be a slight delay or a possibility of cancellation. We will contact you regarding your order as soon as possible to keep you updated.
Please understand that we have received a large volume of inquires regarding delivery, therefore our responses might be slightly delayed. We appreciate your understanding.
In addition, Standard and Standard Tracked shipping have become temporary unavailable until further notice. We have introduced a faster shipping method which is Premium shipping. This method generally takes around 6-9 business days to arrive. Also, we offer free Premium shipping for orders above $80 USD as a replacement for the free Standard Tracked shipping for orders above $40 USD.
Standard and Standard Tracked shipping have become temporary unavailable until further notice. We have introduced a faster shipping method which is Premium shipping. This method generally takes around 6-9 business days to arrive. Also, we offer free Premium shipping for orders above $80 USD as a replacement for the free Standard Tracked shipping for orders above $40 USD.
Free Express shipping is now available for orders over $200 USD.
Regarding the dispatch time, now we try to dispatch your order within 5-6 business days on average. However, for some orders including products that are out of stock, it could take us up to 7-9 business days to dispatch. We are deeply sorry for the situation but we will try our best to deliver the products to you as soon as possible. We hope for your understanding.