Please do understand that in this pandemic situation, the circumstances have been changing frequently. There is a possibility
the the delivery time of your order might be delayed. It is very difficult to give a guarantee on whether your order will be arrived
on time on not as circumstances in certain countries could change at anytime. Please do understand this before placing an order.
The post office is no longer able to operate at the same capacity as they had before the pandemic which results in delays.
The estimate delivery time is just a general guideline, for some countries that are not affected much by this, orders could
arrive within that period. However, for some other countries, it could take significantly longer than this period. We hope for
your understanding. We have been trying our best to provide service in this pandemic situation. However, it is simply just
an logistics issue and it is out of our control.
Countries that might experience major delays:
- New Zealand
* Tracking service for packages to Canada is temporarily suspended by Canada Post at the moment. Packages will be sent with the same premium shipping method but without tracking service.
Due to the corona virus, Standard and Standard Tracked shipping have become temporary unavailable until further notice.
We have introduced a faster shipping method which is Premium shipping. This method generally takes around 6-9 business
days to arrive.
Also, we offer free Premium shipping for orders above $80 USD as a replacement for the free Standard Tracked shipping
for orders above $40 USD.
We offer free premium shipping for orders over $80USD ($40 USD for Orders to Asia) This shipping method generally takes around 6-9 business days to arrive and comes with a tracking number.
Standard Shipping generally takes around 2-4 weeks to arrive depending on the circumstances and your location.
In some rare cases, it could take up to 6-8 weeks when for example, your order is being checked by customs or some delays due to
holidays and natural disasters.
Standard shipping does not come with a tracking number and is not insured.
Premium Shipping generally takes 6-9 business days to arrive. It is traceable and insured for up to $80 USD.
Express Shipping generally takes around 3-5 business days to arrive. This method comes with a tracking number and an insurance
of up to $200 USD.
*Please understand that the given delivery time is only an estimate and could vary depending on the situation and destination country.
We are unable to reimburse for any of the shipping fee in the case of delays.
We generally ship your order in 4 business days once the order has been made so that it can get to you as soon as possible.
Regarding International Shipping Process and Tracking Service
If your order is available for tracking service, once the order has been shipped, a shipping confirmation email including a tracking number will be sent to you.
Once the package arrives in your country and passed through customs, the package should be handled and delivered to your by the post office in your country. You should be able to use the same tracking status to check the status in more detail on their website.
United Kingdom - Royal Mail
Germany - Deutsche Post
In addition, they should be the first point of contact regarding inquiries about your package status.
In some cases, eg. when there was a delivery attempt when you were absent, custom fee to pay or further necessary documentation. The post office could leave a notice for you to pick up the package at the post office or pay custom fee. Depending on the relevant authority, they might contact you by telephone as well.
The package is generally kept for a period of time. If receiver does not retrieve the package within that period, the package could be processed and returned to us. Which is why we strongly suggest customers to keep look for any notice or contact from either the post office or customs and check the tracking status once the package arrives in your country. We will not be able to process for orders that have arrived at the destination country but were not retrieve within the allowable period of time.
Regarding Customs and Import Taxes
As international purchases made through our store are considered personal imports, customers take full and sole responsibility for any imposed import tax or return shipping fees on regulated, restricted or prohibited items.
Please confirm in advance, act in accordance with and take responsibility for the import laws of the country or region you are importing products to.
In accordance with company regulations, we do not accept returns or issue refunds due to unpayable customs charges. Before placing an order, please confirm if import taxes are necessary at the shipping destination.