Please do understand that in this pandemic situation, the circumstances have been changing frequently. There is a possibility
the the delivery time of your order might be delayed. It is very difficult to give a guarantee on whether your order will be arrived
on time on not as circumstances in certain countries could change at anytime. Please do understand this before placing an order.
The post office is no longer able to operate at the same capacity as they had before the pandemic which results in delays.
The estimate delivery time is just a general guideline, for some countries that are not affected much by this, orders could
arrive within that period. However, for some other countries, it could take significantly longer than this period. We hope for
your understanding. We have been trying our best to provide service in this pandemic situation. However, it is simply just
an logistics issue and it is out of our control.
Countries that might experience major delays:
- New Zealand
Due to the corona virus, Standard and Standard Tracked shipping have become temporary unavailable until further notice.
We have introduced a faster shipping method which is Premium shipping. This method generally takes around 6-9 business
days to arrive.
Also, we offer free Premium shipping for orders above $80 USD as a replacement for the free Standard Tracked shipping
for orders above $40 USD.
In addition, free Express shipping is now available for orders over $200 USD.
We offer free standard tracked shipping for orders over $40! This shipping method generally takes 6-14 business days and comes
with a tracking number.
Standard Shipping generally takes around 2-4 weeks to arrive depending on the circumstances and your location.
In some rare cases, it could take up to 6-8 weeks when for example, your order is being checked by customs or some delays due to
holidays and natural disasters.
Standard shipping does not come with a tracking number and is not insured.
Standard Tracked Shipping generally takes 6-14 business days to arrive. It comes with a tracking number but it is not insured.
Premium Shipping generally takes 6-9 business days to arrive. It is traceable and insured for up to $80 USD.
Express Shipping generally takes around 3-5 business days to arrive. This method comes with a tracking number and an insurance
of up to $200 USD.
We generally ship your order in 4 business days once the order has been made so that it can get to you as soon as possible!
Regarding Customs and Import Taxes
As international purchases made through our store are considered personal imports, customers take full and sole responsibility for any imposed import tax or return shipping fees on regulated, restricted or prohibited items.
Please confirm in advance, act in accordance with and take responsibility for the import laws of the country or region you are importing products to.
In accordance with company regulations, we do not accept returns or issue refunds due to unpayable customs charges. Before placing an order, please confirm if import taxes are necessary at the shipping destination.