Shipping Information

Free Shipping

We offer Free Premium Shipping for orders over $45 USD ($35 USD for Orders to Asia) and Courier Shipping orders over $100 USD (Availability depending on the destination country). Free Premium Shipping generally takes around 4-9 business days to arrive and comes with a tracking number and Courier Shipping generally takes around 1-3 business days to arrive and comes with a tracking number .

Premium Shipping generally takes 4-9 business days to arrive. It comes with tracking service and insurance of up to $80 USD.

Express Shipping generally takes around 3-5 business days to arrive. It comes with tracking service and insurance of up to $200 USD.

Courier Shipping generally takes around 1-3 business days to arrive. It comes with tracking service and insurance of up to $300 USD.

*Please understand that the given delivery time is only an estimate and could vary depending on the situation and destination country.

We are unable to reimburse for any of the shipping fee in the case of delays.

Handling Time

We generally ship your order in 4 business days once the order has been made so that it can get to you as soon as possible.

In some cases, if some of the products are out of stock, it might take us about 5-9 business days.

Regarding International Shipping Process and Tracking Service

If your order is available for tracking service, once the order has been shipped, a shipping confirmation email including a tracking number will be sent to you.

Once the package arrives in your country and passed through customs, the package should be handled and delivered to you by the post office in your country. You should be able to use the same tracking status to check the status in more detail on their website.

For example,

United States - USPS

United Kingdom - Royal Mail

Germany - DHL

France - La Poste

Spain - Correos

Portugal - CTT

Netherlands - PostNL

Belgium - Bpost

In addition, they should be the first point of contact regarding inquiries about your package status.

Please understand that customers are responsible in taking any necessary actions needed on their side in order to retrieve the package.

In some cases, eg. when there was a delivery attempt when you were absent, custom fee to pay or further necessary documentation. The post office could leave a notice for you to pick up the package at the post office or pay a customs fee. Depending on the relevant authority, they might contact you by telephone as well.

The package is generally kept for a period of time. If the receiver does not retrieve the package within that period, the package could be processed and returned to us. Which is why we strongly suggest customers to look for any notice or contact from either the post office or customs and check the tracking status once the package arrives in your country. We will not be able to process refunds for orders that have arrived at the destination country but were not retrieve within the allowable period of time.

Regarding Customs and Import Taxes

As international purchases made through our store are considered personal imports, customers are fully responsible for any imposed import tax and return shipping fees on prohibited items.

Please confirm in advance the import laws of you country and take responsibility for your imported products.

In accordance with company regulations, we do not accept returns or issue refunds due to unpayable customs charges. Before placing an order, please confirm if import taxes are necessary at the shipping destination.

Regarding Customs Declaration

According to the import regulations we have to follow, we are unable to underwrite the value of your order. Please, have a full understanding of this before placing an order. Any requests regarding underwriting the value of your order will not be accepted. Customs also regular check the value of packages and confirm this with the invoice before the package can be successfully passed through customs which is why an accurate declaration is necessary.

Cancellations