Free Shipping

We offer Free Premium Shipping for orders over $45 USD ($30 USD for Orders to Asia) and Courier Shipping orders over $100 USD (Availability depending on the destination country). Free Premium Shipping generally takes around 3-9 business days to arrive and comes with a tracking number and Courier Shipping generally takes around 1-3 business days to arrive and comes with a tracking number .

Premium Shipping comes with tracking service and insurance of up to $80 USD.

Express Shipping comes with tracking service and insurance of up to $200 USD.

Courier Shipping comes with tracking service and insurance of up to $300 USD.

*Please understand that the given delivery time is only an estimate and could vary depending on the situation and destination country.

We are unable to reimburse for any of the shipping fee in the case of delays.

Regarding International Shipping Process and Tracking Service

If your order is available for tracking service, once the order has been shipped, a shipping confirmation email including a tracking number will be sent to you.

Once the package arrives in your country and passed through customs, the package should be handled and delivered to you by the post office in your country. You should be able to use the same tracking status to check the status in more detail on their website.

For example,

United States - USPS

United Kingdom - Royal Mail

Germany - DHL

France - La Poste

Spain - Correos

Portugal - CTT

Netherlands - PostNL

Belgium - Bpost

In addition, they should be the first point of contact regarding inquiries about your package status.

Please understand that customers are responsible in taking any necessary actions needed on their side in order to retrieve the package.

In some cases, eg. when there was a delivery attempt when you were absent,  custom fee to pay or further necessary documentation. The post office could leave a notice for you to pick up the package at the post office or pay a customs fee. Depending on the relevant authority, they might contact you by telephone as well. 

The package is generally kept for a period of time. If the receiver does not retrieve the package within that period, the package could be processed and returned to us. Which is why we strongly suggest customers to look for any notice or contact from either the post office or customs and check the tracking status once the package arrives in your country. We will not be able to process refunds for orders that have arrived at the destination country but were not retrieve within the allowable period of time.

Regarding Customs and Import Taxes

As international purchases made through our store are considered personal imports, customers are responsible for any import duties and taxes charged by their country, as well as return shipping fees on prohibited items. Please confirm the import rules of your country before ordering, especially for supplements and medicines.

United States: Since August 29, 2025, the US charges import duty on every parcel, whatever its value. We add US import duty at checkout together with your shipping fee, calculated from your order value, so you'll see the full cost before you pay.

European Union: Import VAT applies to every parcel to the EU, whatever its value, at your country's VAT rate (17–27%). Since July 1, 2026, parcels worth less than €150 also pay a flat €3 customs duty per type of product. For example, an order with a skincare product, a supplement and a snack counts as three product types, so €9 in customs duty, plus VAT. VAT, customs duty and any carrier handling fee are not charged at checkout. You pay them to the delivery carrier when your parcel arrives.

Other countries: Import duties, taxes and any carrier handling fees are set by your country and paid by you.

We do not accept returns or issue refunds for orders refused because of unpaid customs charges.

Regarding Customs Declaration

According to the import regulations we have to follow, we are unable to under-declare the value of your order. We declare the full value of every order on the customs form, as accurate declarations are required for customs clearance, and we cannot mark parcels as gifts.

Cancellations

In the case that customers would like to cancel their order, please contact us as soon as possible. We will confirm of the possibility of cancellation and process it if possible. Please understand that if your order has already been processed and dispatched, a cancellation is not possible. In the case that the order has been processed but not dispatched yet, a cancellation fee of 10% will incur.