Why buy from Kokoro?

Why are the prices so competitive?


What shipping options do I have?

When will my order be shipped?

Does my order include a tracking number?

I have made a mistake on my delivery address, what should I do?

How can I check my order status?

My order is stopped at the customs. What should I do?

Do I have to pay import taxes for my order?

How can I cancel my order?

My order still has not arrived? What should I do?


What currency do I pay in?

What payment methods are available?

Are there any additional fess I need to pay?

Why is the total amount during checkout in Japanese Yen?

Return Policy

What is your return policy?

How do I return my order?

Is it possible to get a refund if I cannot pay customs charges