Contact us

Please do not hesitate to contact us if you have any question.

For inquiries regarding your order, please tell us your order number in the inquiry.

We will get back to you within 3 business days. However, where there is a large volume of inquiries, it might take longer. We hope for your understanding and would appreciate your patience.


Kokoro Japan

Ideal Reality GK

1-3-40 Mita, Minato-ku, Tokyo, Japan 108-0073



Delivery Time for Packages Shipped by Surface Mail to United States, United Kingdom, Germany, France and Finland

If your order was shipped by surface mail to United States, United Kingdom, Germany, France and Finland, please confirm the shipping information of surface mail and currently delivery information here as well as the tracking status of your order before contacting us. 

The expected delivery time of surface mail is 2-3 months. If this period has not passed, the package is likely to currently be on its way and we may not be able to take any actions as it still falls within the estimate delivery time. The latest status in Japan "Dispatch from outward office of exchange" means that the package departed Japan on this date. It could be on its way to the destination country or has already arrived and waiting to be processed by the local post office. Once processed by the post office, the status will be updated and a delivery will be made shortly.

Surface mail to United Kingdom, Germany, France and Finland is expected to arrive in 8 to 10 weeks after the dispatch date.

Surface mail to United States is expected to arrive in 12 to 14 weeks after the dispatch date.