Premium Shipping is free on orders over US$45 (US$30 for orders to Asia), or the equivalent in your currency. Courier Shipping is free on orders over US$100 (not available to Asia).

For smaller orders, the shipping cost is shown at checkout before you pay. See our Shipping Information page for full rates.

Every method includes tracking and insurance.

Delivery times are estimates and can vary depending on the situation and your destination country.

We generally ship your order within 3–6 business days of it being placed. If an item is out of stock, it can take 7–9 business days. Your shipping confirmation email includes your tracking number.

Once your parcel reaches your country, it's usually delivered by your local postal service, for example USPS (United States), Royal Mail (UK), DHL (Germany), La Poste (France), Correos (Spain), CTT (Portugal), PostNL (Netherlands) or Bpost (Belgium).

If your parcel is held for collection or by customs, you're responsible for collecting it, including paying any customs fees and providing any documents required.

Delivery times are estimates and can vary depending on the situation and your destination country.

You can follow your parcel with the tracking number in your shipping confirmation email. We can't refund shipping fees because of delays.

Please contact us with your order number, plus photos if anything arrived damaged. Every shipping method is insured, and we'll work with the carrier on a claim. Damaged or defective items can be exchanged.

It depends on your country. For orders to the United States, import duty is collected at checkout (see below).

For other countries, import duties, taxes and any carrier handling fees are set by your country. They aren't included in our prices or shipping costs and are paid by you.

Since August 29, 2025, the US no longer exempts low-value parcels from import duty, so duty now applies to every order, whatever its value.

US import duty is added at checkout together with your shipping fee, and it's calculated from your order value. You'll see the full cost before you pay.

Since July 1, 2026, parcels to the EU worth less than €150 are no longer duty-free. A flat €3 customs duty generally applies per type of product in your order, on top of local VAT. For example, an order with a skincare product, a supplement and a snack counts as three types, so €9 in duty.

Import VAT applies to every parcel to the EU, whatever its value, at your country's VAT rate (between 17% and 27%). EU VAT, customs duty and any carrier handling fee aren't charged at checkout. You pay them to the delivery carrier when your parcel arrives.

No. We're required to declare the full value of every order.

Some countries restrict medicines, supplements or certain ingredients, so please check your country's rules before ordering.

We can't refund orders that are refused because of customs charges. If an item is prohibited in your country, any return shipping fees are your responsibility.

Please contact us as soon as possible. Orders can be cancelled before they ship, with a 10% cancellation fee. Once an order has shipped, it can't be cancelled.

We accept credit and debit cards, PayPal, Shop Pay, Apple Pay and Google Pay. [Check Settings → Payments and delete any you don't offer.]

Our checkout is run by Shopify, which meets PCI DSS Level 1, the highest security standard for card payments. Your payment is encrypted, and we never see or store your card details.

Prices are shown in your local currency, based on your location.

Yes, within 30 days of delivery, as long as the item is unused and in its original condition and packaging. Food and other perishable items can't be returned.

Contact us with your order number and the item you'd like to return, and we'll send you instructions.

Return shipping is paid by you and isn't refundable. Once we've received and checked the item, we refund it to your original payment method.

We exchange items only if they arrive damaged or defective. Please contact us with your order number and photos.

Yes. Every product is bought from authorised suppliers in Japan and shipped from our warehouse in Saitama, Japan.

When your order ships, every product has at least this long before its expiry date:

• Beauty and cosmetics: 6 months
• Supplements: 4 months
• Food: 2 months

Most packaging is in Japanese, because these products are made for the Japanese market. Each product page includes an English description and directions.

We buy directly in Japan and ship from our own warehouse, so our prices stay close to what you'd pay in a Japanese store.